PLEASE NOTE that at present the Carl Russell & Co Online Store is only available in English and the Terms of Purchase are also only in English. If you do not understand the Terms of Purchase as written in English, you should not use this site.
These Terms of Purchase govern the use of Carl Russell & Co Ltd online store (“Carl Russell & Co Online Store”). Any reference to “Carl Russell & Co” is to Carl Russell Ltd. Please see below for contact details. Any reference to “Customer”, “You” or “Your”, means you as user of the Carl Russell & Co Online Store.
Carl Russell & Co Ltd. is a company registered on the Register of Companies for England and Wales, Company No. 8876537, VAT Registration No. 181791386.
And having its registered offices at:
37 Necton Road
We recommend you keep a copy of these Terms of Purchase in relation to the transactions you enter into via the Carl Russell & Co Online Store by printing them or saving them on your computer.
Welcome to our online shop. From time to time, we may add and remove items to ensure that the online offer reflects seasonal variations. While we endeavour to ensure the availability of products, we cannot guarantee that all items will be in stock. Nor can we guarantee that your computer screen will correctly replicate the colours of all the products. We take great care to ensure that the information about our products is correct. Specifications and descriptions of products on our website are intended only to give a general description of the products. Specific product features may vary.
Placing an Order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact us before placing an order either by telephone on, or by email at firstname.lastname@example.org.
By placing an order via this website you are making an offer to Carl Russell & Co to purchase the goods detailed in your order upon the terms described in your order.
Prices and availability of goods are subject to change without prior notice.
All prices include VAT at the appropriate rate.
A delivery charge will be added to your order, please refer to our Delivery Charges below for further details.
You must check all the details on your order confirmation email are correct and contact us as soon as possible if there are any issues prior to goods being sent.
Terms of Purchase
All online shopping transactions are subject to the following Terms of Purchase (“Terms”), which contain important information about Order(s), payment and delivery. We may review these Terms from time to time. The modified Terms will take effect for Orders placed on or after the date the terms are posted on this website.
Access and Use of the Carl Russell & Co Online Shop
Your contract for purchases made through the Carl Russell & Co Online Shop is with Carl Russell & Co Ltd and by purchasing from us, you agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
You agree that all details you provide to us for the purpose of ordering or purchasing goods are accurate; and that the credit or debit card you are using is your own, or that you have the explicit consent of the cardholder to make purchases. Any deviation to this will be considered as fraud and Carl Russell & Co may pass details of fraudulent transactions to the Police for investigation.
We accept online payment in a secure environment by credit or debit card via paypal. We currently accept Visa, MasterCard, Maestro, Solo and Delta. All prices quoted on this website are shown in pounds sterling (£), and accurate at the time of publication.
Deliveries and Insurance
Most orders will be dispatched and delivered using the My Hermes delivery service.
Orders from our Online Shop will be dispatched and delivered to the delivery address as shown in your Order Confirmation.
If your delivery address is outside of the UK, you may be subject to import duties and taxes which are levied once a shipment reaches your country. Carl Russell & Co are not liable for any additional charges you may incur for customs.
Most UK orders are sent via Parcel Force, therefore you should receive your order in approx. 48 hours of the date of dispatch.
We will store a record of your transactions for at least one year. Please note that for your security, we only retain records of your transactions on the Carl Russell & Co Website; your payment card details are neither held on our Website nor on our Online Shop.
UK and International Delivery Charges
We can ship the majority of our goods all over the world, please see below the prices:
Free UK delivery for purchases over £150
UK delivery for purchases less than £150: £4.50.
Europe (EU) delivery: Please contact us.
Europe (Non EU) delivery: Please contact us.
Rest of the World delivery: Please contact us.
Please note all items ordered between 24th December 2017 – 3rd January 2018 will be not be posted out until after 3rd January 2018.
Christmas postage deadline: all orders placed on our website for Christmas must be completed before Thursday 20th December 2018 to be guaranteed for Christmas delivery.
Cancellations and Returns
If you would like to cancel your order or return an item you have ordered, please contact Customer Services on:
Telephone: +44 (0) 1707 709 372
Tuesday to Saturday, from 10.00 to 17.30 UK time.
You can leave a message out of office hours, and we will contact you the next working day.
You may cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 5 days.
We offer full refunds and exchanges on any product (excluding sale items) that you are not entirely satisfied with. We offer refunds within 14 days of purchase or exchange within 28 days. We will be happy to provide an exchange or refund, providing the items are returned in their original condition and packaging with all tags attached. When returning an item for a refund or exchange please include your original receipt and/or order number.
Please send to the address below:
You agree that e-mail can be used as a method of communicating with you. Carl Russell & Co does not disclose customer information to any third parties. We store delivery addresses and email addresses to enable us to send your order to you and to contact you about the status of your order. We do send emails to our database; however if at any time you wish to be removed from these, please contact us. It may take up to 6 weeks for your details to be fully removed from any mailing lists after unsubscribing.
Material published on our Online Shop is for copyright Carl Russell & Co or our licensors. All rights reserved. All third party trademarks mentioned or displayed such as but not limited to Visa, Visa Debit, MasterCard, Maestro, etc. are the property of their respective owners.
Our total liability to you arising out of or in connection with any act or omission of (whether occasioned by the negligence of Carl Russell & Co or its employees or agents or otherwise) relating to the supply of the products in your order or their use by any consumer or other person, will be limited to the total of sums paid by you in the relevant order for the products in relation to which the liability has arisen; and we will not be liable to you for any loss that could not have been reasonably expected by you and us at the time of entering into the Terms of Purchase, any financial loss (including any loss of income, business or profits, but excluding the charges paid for any product from our Online Shop) or any information which is lost or corrupted arising out of or in connection with any act or omission of us relating to the supply of the relevant products or their use by any customer, consumer or other person. Nothing in these Terms of Purchase shall exclude or limit the liability of Carl Russell & Co for death or personal injury caused by our negligence, or for fraud. Nothing in these Terms of Purchase will restrict your statutory rights as a consumer (more details about which can be obtained from a Trading Standards Office or Citizen’s Advice Bureau).
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales and all claims against us shall be subject to the exclusive jurisdiction of the English courts. Claims against You are subject to the nonexclusive jurisdiction of the English courts.
We reserve the right to make changes to these Terms, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in the Terms of Purchase. The modified Terms will take effect for Orders placed on or after the date they are posted on the Carl Russell & Co Online Shop (shown at the end of these Terms).
If any provision of these Terms shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of the Terms which shall remain in full force and effect.
The waiver by Carl Russell & Co of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.